For several years after our establishment in 2011, I took care of each of our customers and was totally absorbed in my work every day.
 
However, along with the growth of the company, when the number of our Japanese and Thai staff increased, I had a hard time communicating my working style and important thoughts and feelings to all the employees.
 
At that time, I thought I had to come up with a philosophy that would be easy for all employees to understand and serve as our company guideline, so I came up with the simple corporate philosophy of “Our staff’s joy is our customers’ happiness.”
 
We have taught our staff that when they deal directly with customers when some trouble occurs, they should act without hesitation in putting the “customers’ happiness” first.
 
At the same time, the reason why I emphasize “staff joy” is that this must be provided in order to create an environment in which staff dealing directly with customers can find happiness in their work and be highly motivated to do their work well.
This idea is the basis of my philosophy.
 
“Our staff’s joy is our customers’ happiness” is not just a goal, but a guideline for daily activities based on this philosophy.
 
By focusing not only on customer service but also on this philosophy in all of our activities, we hope, little by little, to get strong feeling for “Our staff’s joy is our customers’ happiness” and to be able to carry out consistently high-quality activities for our customers.

2019.11.25
Managing Director
Toshiya Kanda